Data Protection Complaints Procedure

At Roberts & Co, we take the protection of your personal information seriously. If you are unhappy with the way we have collected, used, stored or shared your personal information, we want to hear from you so we can investigate your concerns and put things right where appropriate.

How to Make a Data Protection Complaint

You can contact us using any of the methods below:

Email: hello@roberts-estates.co.uk
Telephone: 01772 746100
Post: 36e Liverpool Road, Penwortham, Preston, PR1 0DQ
In Person: Visit our branch and speak to a member of our team.

When making a complaint, please provide as much information as possible, including:

– Your name and contact details.

– Details of your concern.

– Relevant dates or correspondence.

– Any supporting information.

– The outcome you are seeking, if applicable.

You do not need to use any specific form or wording for your complaint.

What Happens Next?

Acknowledgement
We will acknowledge receipt of your complaint within 30 calendar days of receiving it.

Our acknowledgement will confirm that we have received your complaint and explain the next steps.

Investigation
We will investigate your concerns as quickly as possible and without unnecessary delay.

This may include:

– Reviewing relevant records and correspondence.

– Speaking to members of staff involved.

– Assessing whether we have complied with our data protection obligations.

If we need any further information from you, we will contact you during the investigation.

Keeping You Updated
If our investigation is likely to take some time, we will keep you informed of our progress and provide updates where appropriate.

We will also let you know if there are any unexpected delays and provide an estimated timescale for our response.

Outcome
Once our investigation is complete, we will write to you with the outcome.

Our response will explain:

– What we found during our investigation.

– Whether we have identified any issues.

– Any action we have taken or intend to take.

– Any further steps available to you if you remain dissatisfied.

If You Are Not Happy With Our Response
We hope to resolve any concerns directly with you. However, if you remain dissatisfied, you have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.

You can find further information on the ICO website:

Website: https://www.ico.org.uk
Telephone: 0303 123 1113

Our Commitment
We are committed to handling all data protection complaints fairly, transparently and respectfully. We will investigate concerns thoroughly and work to resolve issues as quickly as possible while keeping you informed throughout the process.